Terms of Service & Refund Policy

1. Overview & Acceptance

By installing, subscribing to, or using ComDocs Pro, you agree to these Terms of Service. ComDocs Pro is provided as a productivity utility for legal practitioners.

2. Free Trial & License Allocations

• Free Trial: ComDocs Pro provides a complimentary 1-matter trial enabling users to download and index one full matter list without upfront payment or credit card registration. Once the trial matter is complete, an active license key is required to download further matters.
• Solo Practitioner License ($29 AUD / month): One fee earner, activated on one device at a time. If you replace, rebuild or reinstall on a device, email support and we will reset your activation.
• Firm 5-Pack ($119 AUD / month): A single firm licence key supporting up to 5 simultaneous device activations across your practice.
• Firm 15-Pack ($299 AUD / month): A single firm licence key supporting up to 15 simultaneous device activations across your practice.
• Activation resets: Activations are counted per device. Firms may reallocate seats between staff at any time by emailing support@comdocspro.com. We aim to action reset requests within one business day.

3. 14-Day Money-Back Guarantee (Refund Policy)

We provide a 14-day 100% money-back guarantee on all new subscriptions. If you are not completely satisfied with ComDocs Pro, email support@comdocspro.com within 14 days of purchase for a prompt, unconditional refund.

4. Independent Software Disclaimer

ComDocs Pro is an independent commercial legal utility. ComDocs Pro is not affiliated with, authorized, sponsored, or endorsed by the Commonwealth Courts of Australia, the Federal Court of Australia, or the Federal Circuit and Family Court of Australia.

5. Your Professional Responsibility

ComDocs Pro is a document-handling utility. It does not provide legal advice, does not exercise professional judgment, and does not verify the accuracy, currency or completeness of anything it retrieves or produces. You remain solely responsible for:

• verifying that the documents downloaded are complete, current and correct against the Court record;
• checking every index, file name, number and folder generated by the software before it is filed, served, or provided to counsel, a client, or the Court; and
• complying with your own professional, ethical, supervision, confidentiality and record-keeping obligations.

Nothing produced by ComDocs Pro is a substitute for your own review of the Court file.

6. Acceptable Use & Third-Party Systems

ComDocs Pro runs entirely inside your own browser session and uses only the access you already hold. You are responsible for ensuring that your use of the Commonwealth Courts Portal, or any other system you use ComDocs Pro with, complies with that system's terms of use and with all applicable law — including restrictions on communicating to the public any account of family law proceedings or any list of proceedings identifying the parties.

You must not use ComDocs Pro to access any matter in which you are not a party or a legal representative, and you must not use it to republish, aggregate, resell or otherwise distribute court information beyond the purposes of the litigation to which that information relates.

Access to the Commonwealth Courts Portal is controlled by the Courts, not by us. The Courts may amend, suspend, restrict or terminate access, or change the Portal, at any time and without notice. If that happens, ComDocs Pro may stop working in whole or in part. We do not control, and cannot guarantee, the availability of or continued compatibility with any third-party system. If the Portal becomes permanently incompatible and we cannot restore functionality, we will cancel affected subscriptions and refund the unused portion of any prepaid period.

You agree to indemnify us against any liability, loss or cost we reasonably incur as a direct result of your use of ComDocs Pro in breach of this Section 6 or in breach of any applicable law. This indemnity does not apply to the extent the liability, loss or cost was caused or contributed to by us.

7. Warranties & Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right, warranty or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law, to the extent it cannot lawfully be excluded, restricted or modified.

Subject to the paragraph above:

• ComDocs Pro is provided on an “as is” and “as available” basis;
• to the maximum extent permitted by law we exclude all other warranties, conditions, representations and terms, whether express or implied by statute, common law or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement;
• we do not warrant that ComDocs Pro will be uninterrupted, error-free or secure, that it will operate with any particular browser, operating system, device or third-party service, or that any document, index, file name, number or folder it produces will be complete, accurate or fit for any particular purpose; and
• where we are entitled to limit our liability for failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the services or to paying the cost of having the services supplied again.

8. Limitation of Liability

To the maximum extent permitted by law, and subject always to Section 7:

• (a) We are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for any loss of profit, revenue, business, opportunity, goodwill, reputation, anticipated savings or data, however arising, whether in contract, tort (including negligence), under statute or otherwise, even if we were advised of the possibility of that loss.
• (b) Without limiting paragraph (a), we are not liable for any loss or damage arising from or in connection with: a missed limitation period, filing date, court deadline or order for directions; an incomplete, incorrect, corrupted, mis-named, mis-numbered or missing document or index; any act or omission of the Courts, or any change to or unavailability of the Commonwealth Courts Portal; any decision made or advice given by you or on your behalf in reliance on output from ComDocs Pro; or your failure to verify output against the Court record.
• (c) Our total aggregate liability for all claims arising out of or in connection with ComDocs Pro and these Terms is limited to the greater of (i) the total subscription fees you actually paid us in the 12 months immediately before the event giving rise to the claim, and (ii) AUD $100.
• (d) Our liability is reduced to the extent that the loss or damage was caused or contributed to by you, including by your failure to verify output against the Court record, your breach of these Terms, or your breach of any third-party terms of use.
• (e) These limitations apply for the benefit of us and our officers, employees, contractors and suppliers.

9. Billing & Tax Receipts

Subscriptions are securely billed on a monthly basis via Lemon Squeezy (our Merchant of Record). Automated tax receipts with full breakdown are provided with every billing cycle. Direct Australian Tax Invoices (ABN & GST) are also available for direct EFT firm payments upon request.

10. Support & Contact

For technical support, firm onboarding, or invoice requests, contact: support@comdocspro.com.

11. Changes to These Terms

We may update these Terms from time to time. The version published at comdocspro.com/terms at the time of your purchase or renewal applies to that billing period. If we make a change that materially reduces your rights, we will give you notice by email before it takes effect for your next renewal, and you may cancel before that renewal.

12. Governing Law & Severance

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and of the courts competent to hear appeals from them.

If any provision of these Terms is or becomes void, voidable, illegal or unenforceable, it is severed to the extent necessary and the remaining provisions continue in full force.